Shipping Of Late Orders
Here's an update on where we're at with orders from the "Crazy 10" sale (and some "Lucky Drop" orders too).
We're late (which I don't think I need to mention... but will at least acknowledge it). I'm not going to give "reasons" or "excuses" or such (I've found people, quite rightly, don't care ...and just want their orders shipped).
Total orders from the sale: (roughly) 1200
Total orders now shipped and delivered: 620
Orders packed and about to be shipped: (roughly) 270
Remaining (mostly, but not all, waiting on Zirconium plates): 300+
The slider bodies for the remaining orders have mostly been made and were just waiting for Zirconium for the plates (we encountered a huge delay from a vendor ...but that material did finally arrive and we're machining, finishing and heat-treating the zirconium now).
Lastly...
There's a huge mob of very annoyed people -- and this is absolutely more than justified -- at me being late yet again. All I can say is we are all working flat-out to fulfill orders.
Other Background Things...
Here's something I've been working on in the background (unrelated to CNC machining):
It's a little "hazy" looking and not very clear - this is because the mold was based on a raw, CNC machined part (which had no sort of polishing or such done to it).
It's definitely possible to get a better finish than this. This is not CNC machined ...but molded from a Silicone mold I made.
32 comments
I’m still waiting on my order. Have they all been fulfilled and I got missed or are there still some orders waiting?
Definitely worth the wait!!!
Got my full Zirc sweep and SS frag curve. Both are awesome. The machining on the sweep is some of the best I’ve experienced. However, the frag pattern gives more control over device. Bottom line, you will not be disappointed.
I ordered my item on the 10th October and still have had no input or any idea when I will receive ?? One frustrated customer
I understand the wait, but no email from you explaining it was taking longer? I had to come to the website and find your blog? These were promised in early November, I had forgotten I ordered them. November is almost over.
Absolutely no problem to wait, even if it would be for 10 weeks.
But, not to answer mails and messages is not the best way to handle problems, especially a lot of bad things like this darn OttoDesigns mess and a few others happened. Ghosting uncomfortable situations is… well, I would recommend to change this part in customer interaction, not needed to write bloomy letters by hand but a minimum of informations would be very fine. Of course not kind of information you find randomly like me right now but serious standardisized serial email or omething like that. Today this is close to none effort and would avoid a lot of anger…
Sincerally,
Tom
While I understand delays I am bummed that neither of my orders have shipped yet; one of which was placed at the end of September.
Doing a huge sale with promised ship times for products you don’t even have the materials to make is wildly unprofessional. Essentially using your customers for an interest fee loan. I should have learned my lesson after my first order, that I had to repeatedly email customer service to get them to ship it after ignoring the promised ship date that time as well. Last time I order from magnus for sure, this is a joke.
Thanks for the update. No worries I get custom manufacturing everything can have delays. Appreciate the update which is better than I get from most places including 6 figure orders I may do for work. Looking forward to experiencing my first magnus fidget.
I’ve got to be honest with you and say that while I am not necessarily upset at having to wait for something I’ve bought to be shipped, I am very confused as to why there was a sale containing items or materials that were not already in possession in the first place. I have yet to try one of your products, and have heard almost only great things about them, but my excitement to try one has wained and all I can say is that I hope your machining and designing is much better than your planning and executing of sales.
I recently had to quit my job due to a health issue that resulted from getting getting COVID (for the 4th time). I couldn’t keep up. I’m 36 and I never thought this would happen to me so young. So I feel you. Thanks for the update!
Bro, Magnus man… What DiD You THinK was gonna happen?!?! Do you realize how many People[Including Myself]troll your Shop site and MagnusX page DaiLy just to see →→→ Sold out – Sold out – Sold out… then WHAm you open the flood gate WIDE open my brother! After ordering my first Toad X slider beginning of this year, I immediately doubled back and caught a Hex stonewash on a drop and had to wait about 30 days to get those two items. I ordered the Atom and the Verk Coral with Zirc plates on the 22nd of Sept, so i fell into the plate order issue. So yeah, I’m not trippin like some people… but i can understand their frustration, it does kinda suck to fork out the kind of cash it takes to buy one of the things and have to wait for sometimes a month to get it… BUT It’s a MAGNUS slider you FOOLS! WE mere lame folk must patiently wait if we want to have the best quality fidgets out there!! I might be more upset that with the delay in the previous orders arrival has made the thought of buying another one kind of stressful… Overall… Id like to personally thank Magnus and his team for not taking all of our pre-order money, closing up shop and disappearing into the Night!!
Thanks for the update! I dig your products so much and I’m fine waiting for the finished product. Also, I’m happy to be expecting my Atom during the holiday season. It’s like a sweet, secret gift to myself. Keep killing it, Magnus!
Best Regards
Thanks for the update! I dig your products so much and I’m fine waiting for the finished product. Also, I’m happy to be expecting my Atom during the holiday season. It’s like a sweet, secret gift to myself. Keep killing it, Magnus!
Best Regards,
April
Thanks for the update! I dig your products so much and I’m fine waiting for the finished product. Also, I’m happy to be expecting my Atom during the holiday season. It’s like a sweet, secret gift to myself. Keep military, Magnus!
Best Regards,
April
Personally I like having something to wait for. I know you are doing your best. Thanks for the update. Also the possible WIP photos are neat and I’m interested to see where you go with that. #patienceisavirtue #imnotrushinimamerican
As you mentioned, nothing new but totally understandable from my point of view. I’d rather you take your time ensuring we all get quality fidgety goodness so I absolutely don’t mind the wait. Thank you for the update, keep up the good work.