Late Orders

I’m just seeing this video now on October 23rd, and it seems the same issue is still ongoing. I placed orders on 9/20, 9/30, and 10/12, and the first one hasn’t even shipped yet. I reached out on 9/28 and today for updates and was told there would be a table of estimated shipping times posted to the site “soon,” at the end of September, which never happened. I was told shipping will be early November now, which would be 6-7 weeks after my first order was placed. Honestly, I think the worst part about all of this is that there is almost zero updates or communication from the company unless you reach out to them first. Yes, I see this blog obviously, but these are general updates and you only see them if you know where to look. Perhaps at the very least, you could reach out to your customers with pending orders periodically to let them know where their orders are in the process. I have every bit of empathy for running a small business since I run one myself, I really do. But at some point I think this issue has to be corrected. Maybe closing the shop for a bit to catch up? I’ve seen several companies do that and it really helped them get back on track. Just my opinions here, of course! I do wish you guys luck and hope you can get back to your regular shipping schedule soon!

I agree with the people who are saying to change your lead times. Everyone will be okay with waiting longer. We almost all do it now anyway. But it does come with frustration when you can’t fulfill your shipping times. But a simple change to a month or 2 lead time and you’ll be set! Your products are insanely good! We all want them badly. We will all happily wait for 2 months for them as well. Even with that amount of lead time, they are accessible from you which is not common in the fidget community. I think you’ll find that all of this stress and drama goes away by simply changing your lead time.

Look into lean management strategies. That is how the Japanese do it and the Germans have embraced it (and many more countries besides that of course). You can do it, it makes your life more hell at first but only initially, worthwhile considering you are a manufacturer. Brand value is something you build over time.

Appreciate your situation but why is no compensation being offered? Free shipping for all effected orders would be a good way to go. Try better to keep your loyal customers happy. Also, why am I only finding out about this through a video here? Why was I not emailed and informed by this point..? Makes me SAD X(

First-time buyer here. It’s unfortunate that this issue comes up right after I made my very first purchase at Magnus. However, as long as the sliders’ quality remains as great as everyone says they are, I don’t mind waiting a bit longer.

こんにちは
出来れば　この動画をMagnusのＹＯＵＴＵＢＥへ貼り付けてください
そうすれば　世界中の人があなたの言葉を理解できると思います
あなたは　すばらしい　出来ると思います。

Keep your head up Magnus! People buy from you because the products are quality and often times available to everyone who wants one and was around for a pre-order. This is rare and different from chasing SUS and Drops within the fidget community. I think you can give yourself a break and not set the heavy expectation of 7 day shipping…especially for products that haven’t been produced yet. This would alleviate the expectation and thereby the unmet expectation that sours customers.

If you had just even a “stoplight” on the main page that let folks know orders are behind or pre-order project status is delayed at least communicate with the community rather than letting it get to the point where folks dog pile and wear you down.

People will keep coming back for your excellent products and excellent customer service. Once you dial in being transparent about lead times I think you’ll be that much farther ahead in the game. Loving the Toad Hex so far and looking forward to the Skelly!

I understand that it takes manufacturing time to keep up with the demand (orders), I always give the benefit of doubt that shit happens and some sliders need more manufacturing time than required, so 2-3 weeks late is fine with me.

However, the matter which is puzzling to me is that this issue happens with blemish stock (Zirc coral Verkk) which I ordered more than 2 weeks ago. Aren’t blemish stocks supposed to be ready to ship upon order (or 7 days later) since they are already made and assembled as well as quality control done to separate good stocks and blemish stocks? This just doesn’t make sense at all. Something else must be wrong with the team handling dispatching of readily available stocks.

Magnus, you R Amazing! The Quality surpasses the time delays !!! I am waiting for New Zirc Toad Hex skeleton with New Sweep SS plates! May God continue to bless & guide you to resolve your success opportunities. !!!

I’m not sure why you’ve put yourself in this position, it seems super unprofessional and negligent. When you put your customers in this situation you force us to either live with the disappointment of jabbing to wait because we still want your sliders or to live with the disappointment of putting our foot down because we are tired of constantly being told things that never materialize and getting a refund and not getting the product we want. Either way it’s really ridiculous. For me, I’ve never complained because there are more important things going on in this world than to complain about waiting an extra two weeks for something that I want and I do feel for you digging yourself this hole, I like you and I want you to succeed. And fortunately you have Tina who is really great at dealing with the unnecessary mess you put her in as well. Anyway, this seems to be something that is unnecessarily self inflicted. Just simply tell your customers that their product will be delivered within a month and if you get them to us in a week, two weeks or three weeks you’re a hero. And you wouldn’t have to make a ridiculous video telling your dedicated customers not to purchase your sliders. This is pretty disappointing the way you’ve let this get out of hand and the way you’ve decided to handle it, not very well thought out Magnus. Anyway, good luck with your struggles, this is your business, I hope you learn how to handle simple things like this much better for the future, I think we all want you to succeed.

I’m not sure why you’ve put yourself in this position, it seems super unprofessional and negligent. When you put your customers in this situation you force us to either live with the disappointment because we still want your sliders or to live with the disappointment of putting our foot down and getting a refund and not getting the product we want. Either way it’s really ridiculous. For me, I’ve never complained because there are more important things going on in this world than to complain about waiting an extra two weeks for something that I want and I do feel for you diggingyourself this hole. And fortunately you have Tina who is really great at dealing with the mess you put her in as well. Anyway, this seems to be something that is unnecessarily self inflicted. Just simply tell your customers that their product will be delivered within a month and if you get them to us in a week, two weeks or three weeks you’re a hero. And you wouldn’t have to make a video telling your dedicated customers not to purchase your sliders. This is pretty disappointing the way you’ve let this get out of hand and the way you’ve decided to handle it, not very well thought out Magnus. Good luck with your struggles, this is your business, I hope you learn how to handle simple things like this much better for the future.

I got my slyder in 3 to 4 weeks and was fine with that.i think if you say it wil take that long People won’t mind.the product is top and worth the wait

Ha! We would prefer impossibly high standards to on time deliveries everytime! Don’t sweat it.

Oh man. Don’t get down. I’d rather late orders with room for you to focus on innovation and crazy new shit. Keep up the amazing work